SECRET Security Clearance

 

Fiber Optic Technician Ÿ Fiber Optic Tester Ÿ CCNAŸ

A+ Ÿ Network+ Ÿ Security+ Ÿ MCP Windows 8

 

 

 

~Over 5 years of success installing, configuring, and maintaining state-of-the-art IT and network infrastructures to meet dynamic connectivity, performance, and security requirements of the U.S. Military~

 

Ø       Well-qualified with B.S. in Information Technology, extensive training and experience in Voice/Data/Video Communications Systems and Networking, LAN/WAN Administration, and IT/Desktop/ Field Support. Solid knowledge and expertise in fiber optic cabling and testing and Video Teleconferencing (VTC).

Ø       Proven expertise in systems administration, diagnosing and resolving complex hardware, software and networking issues, ensuring full functionality and responsive 24/7 support for thousands of global users.

Ø       Top ranked for responsiveness in closing Remedy trouble tickets.

Ø       Organized, take-charge professional with exceptional follow-through abilities, able to plan and execute projects from conception to conclusion in high stress, deadline-driven environments.

Ø       Natural communicator and motivational team leader; respected by colleagues, clients and managers for tenacious troubleshooting skills and unwavering commitment to client needs.

Ø       Windows 7, MS Office 2010 Products, Active Directory, SCCM imaging Experience with Remedy ticketing.

 

 

 

 

 

 

 

Operating Systems: Windows, UNIX

Networking: CAT5 & Fiber Optic Cable, Cisco Software & Devices, Video/CATV/DBS, ISPs, ISDN, DSL, T-1s, DS3s

Protocols: TCP/IP, POP, SMTP, HTTP, FTP

Hardware: U.S. & NATO Military Hardware, Cisco Routers & Switches, Laptop/Desktop Hardware, Dell/HP Printers, Mainframe

Software: Microsoft Office, Military Software, Antivirus, Standard Procurement System, Remedy

 

 

 

 

 

Engility – Fort Gordon, GA                                                                                                  June 2014-Present

Software Engineer and FSR

 

Responsible for integrating software applications such as JENM, TIMS/RBSAM onto the Joint Tactical Network Environment Network Operations Toolkit (J-TNT). Research requirements and provide guidance to J-TNT and Automated Communications Engineering Software (ACES) developers. Support The Tactical Radio (TR) field services division of the office of the Program Manager, Tactical Radios and the CECOM Software Engineering Center (SEC). Supported systems include HF/UHF/VHF radios including the ability to perform operator level and Field Level Maintenance and PMCS. Tactical radio types include the following: AN/PRC-152, AN/PRC-152A, AN/PRC-154, AN/PRC154A, AN/PRC-155, AN/PRC-117G. Support JTNT and related products while working as an embedded unit asset deployed or while attending a training or test event. Configure and maintain aspects of networking equipment as well as that of tactical radios (both voice and voice/data IP-based) and all ancillary devices.

Technically and operationally competent while constantly providing mentoring and guidance for the effort.

 

Selected Achievements:

Ø       Successfully completed 80Hour JTNT Training Course.

 

 

ROCKWELL COLLINS CORP. – Afghanistan                                                                       JAN2014-MAY2014

VTC Engineer

Military and defense contractor.

 

 

One of 3 VTC Engineers assigned to US Marines supporting 50 locations. Install cables and devices and validate and ensure uniform enterprise software configurations across similar makes and models. Receive and perform software updates, patches or bug fixes and perform release key updating. Remotely support endpoint installations, relocations or changes by implementing and validating configuration changes as needed. Create, edit and update administrator profiles and phone book directories as new endpoints are configured. Coordinate and schedule VTC calls. Provide operator services and/or conference monitoring support for selected enterprise-wide town halls and VIP conferecnes using Cisco conference control monitor. Escalate, manage, and collaborate with CSC networking and capacity management groups for unit maintenance and troubleshooting. Ensure device security. Provide usage and management reports.

Selected Achievements:

Ø       Successfully installed Video Teleconferencing installed at over 40 sites.

Ø       Recognized for expertise in SIPRnet and NIPRNet.

Ø       Top ranked for performance with a high 95% first call resolution rate, responding to Remedy Trouble Tickets.

 

KIG TECHNICAL SERVICES LLC. – Arlington, Virginia                                                               APR2009-DEC2013

Field Service Representative

Military and defense contractor specializing in technical and networking solutions.

 

Administered, supported, and maintained advanced IT, network, and entry control point (ECP) video systems and equipment for 25 military bases throughout Southern Afghanistan, eliminating bottlenecks while ensuring full connectivity for mission critical military operations, security, and staff. Coordinated 5 sub-contracted technicians in prioritizing, troubleshooting, diagnosing, and resolving complex technical issues and trouble tickets. Led and executed fiber optic and cat 5 cabling, IP networking, and setup/maintenance of encoders, encrypters and ancillary systems. Oversaw provisioning and change management for downlink of video content into Military Fiber Headend. Performed installation, upgrade, testing, and troubleshooting of LAN/WAN technologies, PCs/laptops, software, hardware, routers, switches, and cabling. Managed system-wide security, backup, and disaster recovery. Maintained compliance with DoD/military technical and security requirements. Administered, managed and troubleshooted Active Directory, Windows Server 2003/2008/2012, SQL 2005/2008/2012, MS Exchange 2007/2010, VMWare, ISA, F5 load balancer, IIS, Citrix and Virtual Desktop Environments. Managed server imaging. Created PowerShell, VB, and batch scripting.  Implemented PKI model to support digital certificates.

 

Selected Achievements:

Ø       Diagnosed and resolved issues quickly and efficiently, earning reputation as ‘go-to’ resource for complex technical problems and at risk projects.

Ø       Exceeded client expectations by accelerating outage response times while increasing network stability and efficiency of troubleshooting and escalation processes.                                                               

Ø       Took lead role in numerous key projects, aggressively meeting project milestones and time constraints within extremely fast-paced, hazardous war zone.

Ø       Designed and documented installation procedures and baseline configurations; ensuring alignment with SLA guidelines and strict military security requirements. 

Ø       Utilized fiber capable routers to eliminate bottlenecks at key locations while significantly enhancing speed, accuracy, and security of high-volume, highly sensitive data communications.

Ø       Routinely commended for ‘above and beyond’ dedication, highly responsive support, and quick resolution of critical performance issues.

Ø       Noted for proactively investigating and resolving critical performance issues, initiating process and system improvements to increase system/network stability and security.

 

EXELIS / L3 VERTEX – Kuwait & Iraq                                                                                      MAR2008-MAR2009

Logistics Analyst

Exelis: global aerospace, defense, information and services company. L3 Vertex: provides aerospace sustainment and support services to the Department of Defense, U.S. Government agencies, and foreign governments.

 

Entrusted with monitoring and maintaining optimum inventory levels for global military logistics operations and equipment including armored/police vehicles in Kuwait (2009-2010), and aircraft/aviation corps in Iraq (2008-2009).

Selected Achievements:

Ø       Crafted and executed strategies to improve safety, accuracy, service, processes, and cycle times while reducing costs.

NOTE: Additional experience includes roles as Warehouse Technician for KBR (DEC2007) and Customer Service Representative for Home Depot (FEB2003-MAR2007).

 

 

 

 

Bachelor of Science, Information Technology (2013)

Ashley University, San Francisco, California

 

Certified Fiber Optic Technician • Certified Fiber Optic Tester

 

CompTIA Certifications: A+ • Network+ • Security+ • Cisco Certified Network Associate (CCNA)